How it works
Fill in your details
Business name, RUC, address and who gets the book's sheets. Create your forms from a template and choose who gets the cases.
Add it to your store
Turn on the book's notice in your theme, and share each form's own page or place it in your theme with a block.
Answer in time
Each sheet comes with its deadline and each case with its number; both are emailed to your team.
What's included
Virtual complaint sheet
A page inside your theme with the sections of Peru's DS 101-2022-PCM (Anexo I), complaint or grievance, and the official Anexo III notice on your store. The book is in Spanish.
Numbered sheets, with deadline and proof
Each sheet gets its consecutive number and an estimated deadline of 15 business days; the consumer and your team get the PDF copy.
Forms with photos and videos
Templates for damaged products, exchanges or returns and contact, or blank. Files are kept in your store's Files or privately on the app's server.
Numbered cases by email
Each submission is a case, like INC-0042, emailed to the people you choose, with a confirmation for the customer.
Inboxes to follow up
Sheets sorted by deadline, and cases with their status, internal notes and search. Export the book and the cases to CSV.
DNI or RUC for your receipts
For a boleta the customer gives their DNI and for a factura their RUC: they can't finish the purchase without a valid one. With the RUC, the business name and tax address fill in from SUNAT's register, and the document stays on the order.
In checkout or in the cart
On Shopify Plus the field goes inside checkout; on other Shopify plans, on the cart page, and the checkout validation checks it before payment.
Fields you can add to a form
Combine them in any order, each with its own label and help text:
- Short and long text
- Phone
- Number
- Order number
- ID document
- Dropdown
- Single choice
- Checkboxes
- Photos and videos
- Privacy consent
- Date
- Heading and text
How it looks
Pricing
The book's sheets are never limited: a consumer can always file a complaint. Paid plans include a 7-day free trial and are billed on your Shopify invoice.
Free
$0 USD
- Complaints book: unlimited numbered sheets, with deadline and proof
- 1 active form and 50 cases a month
- Photos up to 10 MB
- DNI or RUC on your orders, with 50 RUC lookups a month
Basic
$6.99 USD / month
or $69.90 a year
- The whole book, plus deadline reminders and answering from the app
- 5 active forms and 500 cases a month
- Photos and videos
- 1,000 RUC lookups a month
Pro
$14.99 USD / month
or $149.90 a year
- Everything in Basic
- Unlimited forms and cases
- Choose how long files stay on the app's server
- Unlimited RUC lookups
Frequently asked questions
Does the app guarantee I comply with the complaints book rules?
No. It gives you the tools of the virtual book, but answering in time, keeping your details right and keeping the sheets is still your responsibility. It isn't legal advice.
Do I have to create a page for the book?
No. The book's page already exists at /apps/datios/libro-reclamaciones and takes your theme's design. You only turn on the notice, and you can also add it to your menu.
How long are the sheets kept?
2 years and 3 months from when they're filed; unanswered ones, up to 5 years, and the ones you marked as disputed, while they are. They can't be deleted by hand. If you uninstall the app, we email you a link to download the book and erase it 30 days later.
Where are my customers' photos and videos kept?
In your store's Files on Shopify, by default. You can choose instead to keep them privately on the app's server, where they open only through links that expire.
Does the app read my customers or orders?
It doesn't read your customers. If you turn on DNI y RUC, it saves the document on each order and reads your latest orders to show you which ones have it; it doesn't read names, emails, phone numbers or addresses. From the book and the forms it keeps only what consumers and your customers write.
What counts as a DNI y RUC lookup?
Each RUC looked up in SUNAT's register to fill in the business name and tax address. Asking for the document and checking it's valid doesn't count and has no limit. If you reach the month's limit, the document is still required and checked, but the customer types the business name and address.
What happens if I go over my plan's cases in a month?
Cases are counted for all forms together, from the 1st of each month. When you reach the limit, your store shows the forms as not available until the 1st, unless you move up to a larger plan. The book keeps taking sheets.
Start for free
The Free plan includes the complaints book with unlimited sheets, 1 active form, 50 cases a month and the DNI or RUC on your orders.
Coming soon to the Shopify App Store