Terms of Service

What the app does

Forms: the app lets you build forms, show them on your store with a theme block or on their own page, and receive what customers send as numbered cases: by email to the people you choose, and in the app's inbox, with their photos and videos kept in your store's Files or on the app's server.

Libro de Reclamaciones (for stores in Peru): the app offers a page with the virtual complaint sheet, numbers the sheets, works out the deadline to answer, emails copies, produces PDFs and lets you record the answers.

DNI y RUC (for stores in Peru): when you turn it on, the app asks the customer for their document for the receipt (DNI, RUC and, if you allow them, foreign resident card or passport), checks its format, looks it up in SUNAT's register and leaves it in the order. With a factura it fills in the business name and fiscal address when SUNAT has them. The app doesn't issue receipts: your invoicing system does, with the order's data.

Processing data on your behalf

You are responsible for the data of your customers and consumers, and we process it on your behalf, only to provide the app (Peru's Law 29733, art. 30). These terms are the contract for that processing.

• Purpose: save the cases and the sheets, send their emails, the deadline reminders and the answers, produce the PDFs and exports, and check the documents customers give for their receipts. We don't use the data for any other purpose or transfer it to third parties.
• Sub-processors: by accepting these terms you authorize Hostinger (hosting and database, in the United States), MXroute (sending emails, in the United States), Wasabi (backups, in the United States) and Shopify. If we change a sub-processor, we will email you at least 15 days before; if you don't agree, you can uninstall and get your book back.
• Cross-border transfer: the data is kept and sent from the United States. We only entrust our sub-processors with what is needed, and choose providers whose written terms protect the data's confidentiality. The privacy policy lists the details you need to register the book's data bank and report the transfer.
• Instructions: you can ask in writing that a processing be limited, for example that no deadline reminders be sent. We don't extend the processing without your consent.
• Security and incidents: we apply security measures, limit access to whoever needs it to provide the service, and tell you of any incident that affects the book's data immediately and within 24 hours at the most, with what is known of its nature, the data and people affected, its consequences and the measures taken, so you can notify the Authority within the 48 hours the law gives you.
• Confidentiality: we keep this data secret and require it in writing from whoever accesses it on our behalf. The duty continues after the processing ends.
• Consumers' rights: if a consumer asks you to access, correct, delete or object to the processing of their data, we help you answer within the legal deadlines with what the app allows, such as finding their sheets and exporting them. If the request reaches us, we forward it to you without delay.
• Requests from authorities: if an authority asks us for access to this data, we tell you, unless the law forbids it.
• End of the processing: we hand the book back through a download link sent to the emails you set, erase it 30 days after the uninstall and send you a proof of the erasure. The backups lose it within the next 90 days. The forms' data is erased 48 hours after the uninstall.

Plans and billing

The free plan and the paid plans differ in how many forms can be active, how many cases a month they receive, whether they take videos, whether you choose how long files are kept on the app's server, and whether the book sends deadline reminders and the answer from the app. No plan limits the book's sheets, nor asking for and checking the DNI or RUC; the plans differ in how many document lookups a month fill in the business name, and past that limit the document is still asked for and checked. When a month's cases are used up, the forms show as not available until the 1st. Paid plans are charged by Shopify with your store's bill, start with a free trial, and can be changed or cancelled at any time. Shopify's billing terms apply to those charges.

Your responsibility

• You are responsible for the information your forms collect: asking only for what you need, telling your customers how you will use it (every form includes a consent box, which can link to your privacy policy) and answering their requests, as the data protection laws that apply to your store require, such as Law 29733 in Peru.
• Do not use the forms to collect payment card details, passwords or health information.
• Check that the recipient emails are right. The app retries emails that fail, but delivery depends on the receiving mailbox: every case and every sheet is always in the app.
• Choose where the photos and videos are kept. In your store's Files they have public links that don't expire; if your forms ask for sensitive documents, keep them on the app's server instead. Download any file you need before its retention period ends.
• For the book: enter correct provider details (business name, RUC and address) and an email to serve consumers; register your personal data bank, have your privacy policy and, where applicable, report the cross-border transfer; turn on the book's notice in your theme and keep it visible; answer each complaint and grievance within the legal deadline, by the means the consumer asked for; keep the sheets for the legal period, also if you stop using the app, and hand them to Indecopi if it asks.
• For DNI y RUC: tell your customers in your privacy policy that you ask for their document to issue the receipt and check it through the app (the app gives you a model text); check each receipt's details before issuing it and meet your tax obligations; use the lookups only for your store's orders.
• Keep your own book in each place where you serve the public (shop, showroom, office, own pickup point, fair stand or pop-up store): the app is the book of your online store and doesn't replace them. Keep the physical backup book that applies to you and enter its sheets in the virtual book within 1 calendar day, and file the SIREC reports if you are required to.

Not legal advice

The app helps you keep the Libro de Reclamaciones, but it doesn't guarantee compliance with the rules or replace a lawyer. The deadline is an estimate and may not match the authority's: it doesn't count weekends or national holidays, and does count the non-working days the Government decrees apart. It's best to answer before.

Availability and liability

We monitor the app, fix its failures and keep it secure, but we provide it as is, without warranties of any kind, and don't guarantee it works without interruptions; we may change or discontinue features. If we discontinue the app, we will tell you in advance through the app or by email, so you can export your cases and your book. If the book's page or the emails fail, you must serve the consumer by other means, such as an email or your backup book, and enter the sheet in the book afterwards. SUNAT's data is updated once a day and we don't guarantee it's accurate or complete: a RUC registered today shows up the next day, and if SUNAT lacks a detail the customer types it. If the checkout's document validation fails, Shopify lets the purchase go on so your sales aren't blocked.

Each party answers for its own part. We answer for the app's failures and for the processing we do on your behalf; you, for the obligations these terms leave to you. Fines that Indecopi or another authority imposes on you for those obligations are yours. To the extent the law allows, we are not liable for indirect or consequential damages, such as lost sales or a case that was not received in time, and our total liability is limited to what you paid for the app in the twelve months before the claim.

Privacy

How the app handles information is described in its privacy policy at /privacy.

Leaving, changes and contact

You can uninstall the app whenever you want. Download your sheets first; afterwards you will get a link to do it, and 30 days after the uninstall the book's data is erased. If we change these terms, we will update this page and its date, and email the stores at least 15 days before the change applies; if you don't agree, you can uninstall the app and get your book back. Peruvian law governs these terms. Write to us at hola@datios.com with any question.